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7 Interacting with Users
Apple Remote Desktop is a powerful tool for interacting with
computer users across a network. You can interact by
controlling or observing remote screens, text messaging with
remote users, or sharing your screen with others.
This chapter describes Remote Desktop’s user interaction capabilities and gives
complete instructions for using them. You can learn about:
 “Controlling” on page 79
 “Observing” on page 86
 “Sending Messages” on page 93
 “Sharing Screens” on page 94
 “Interacting with Your Apple Remote Desktop Administrator” on page 95
- Apple Remote Desktop 1
- Administrator’s Guide 1
- Contents 3
- Contents 7 7
- 8 Contents 8
- About This Book 9
- Using This Guide 10
- Remote Desktop Help 10
- Using Apple Remote Desktop 13
- Deploying Software 15
- Taking Inventory 18
- Housekeeping 21
- Supporting Users 23
- Interacting with Students 25
- Finding More Information 27
- Remote Desktop Main Window 29
- Task Dialogs 31
- Control and Observe Window 32
- Report Window 34
- Changing Report Layout 35
- Configuring Remote Desktop 36
- Interface Tips and Shortcuts 37
- 39 39
- Network Requirements 40
- First Time 41
- Upgrading the Client Software 42
- Method #2—Manual Installation 43
- Disabling the Client Software 47
- Computer Lists 49
- Making a New Scanner 53
- Making and Managing Lists 54
- Editing a Smart Computer List 56
- Administrator Computer 57
- Computer 58
- Access Privileges 60
- Services 63
- Command-Line SSH Access 69
- Setting Up the Network and 72
- Maintaining Security 72
- Wireless Network 73
- Getting the Best Performance 74
- Interacting with Users 78
- Controlling 79
- Control Window Options 80
- Sharing Control with a User 81
- Controlling VNC Servers 83
- VNC Control Options 85
- Observing 86
- Observing a Single Computer 91
- Observing Multiple Computers 92
- Sending Messages 93
- Sharing Screens 94
- 97 97
- Getting Active Task Status 99
- Saving a Task for Later Use 100
- Editing a Saved Task 102
- Upgrading Software 106
- Copying Files 108
- Copying Using Drag and Drop 110
- Creating Reports 113
- Comparing Software 120
- Auditing Hardware 121
- Exporting Report Information 127
- Maintaining Systems 129
- Emptying the Trash 130
- Setting the Startup Disk 130
- Renaming Computers 131
- Synchronizing Computer Time 131
- Setting Computer Audio Volume 132
- Repairing File Permissions 133
- Adding Items to the Dock 133
- Setting Printer Preferences 135
- Managing Computers 137
- Opening Applications 138
- Putting a Computer to Sleep 139
- Waking Up a Computer 140
- Locking a Computer Screen 140
- Unlocking a Computer Screen 141
- Disabling a Computer Screen 142
- Logging Out the Current User 143
- Restarting a Computer 144
- Shutting Down a Computer 144
- Starting Up a Computer 145
- UNIX Shell Commands 146
- Built-in Command-Line Tools 150
- Automating Tasks 156
- Setting Up the Task Server 157
- Working with Scheduled Tasks 161
- Editing Scheduled Tasks 162
- Deleting Scheduled Tasks 162
- Icon and Port Reference 167
- List Menu Icons 168
- Task Status Icons 168
- System Status Icons (Basic) 169
- TCP and UDP Port Reference 170
- System Overview Report 171
- Storage Report 174
- USB Devices Report 175
- FireWire Devices Report 175
- Memory Report 175
- Expansion Cards Report 176
- Network Interfaces Report 176
- Network Test Report 178
- Application Usage Report 179
- User History Report 179
- AppleScript Remote Desktop 180
- PostgreSQL Schema Sample 187
- 189 189
- 190 Index 190
- Index 191 191
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