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Printing, faxing, and dialing
I couldn’t print.
m Make sure you’ve selected the correct type of printer.
m Check all the cable connections.
m Turn the printer off, wait 30 seconds, and turn it back on;
then try again.
I don’t see my network printer in the list.
m Check your cable connections.
m Check the network hardware between the MessagePad and
the printer.
My return address is missing from faxes and
printouts.
Make sure you’ve entered information for an owner and
worksite. Tap Extras ´, tap the folder tab, tap Setup, and
tap Owner Info 9.
The MessagePad dialed the wrong number.
m Make sure you’re using the appropriate calling options for
the phone from which you are placing the call.
m The MessagePad’s dialing feature does not work with all
phones. Some phones, such as PBX phones, do not
recognize the tones of the MessagePad’s speaker.
303
Troubleshooting
There is no dial tone.
Make sure that your modem has adequate power from
batteries or a power adapter and that it is connected to a
working telephone line. You may be using a phone system
that does not generate a dial tone (as is the case with some
analog PBX systems). Tap Extras ´, tap the folder tab,
tap Setup, tap Preferences π, then tap Modem 7. In the
slip that appears, make sure the checkbox next to “Require
dial tone” is not checked.
The local access number won’t answer.
Make sure that the number you are dialing is correct and
appropriate for your location. If you need to dial a number
to get an outside line, enter that number, followed by a
comma, before the access phone number.
I lost the connection while transmitting.
Make sure you turn off call waiting while using the modem.
Contact your local phone company if you need instructions.
When I try to connect, my modem doesn’t dial or I
get a “Please wait” message.
Open the battery compartment and use a pencil or ballpoint
pen to press the Reset button. Then try to connect again.
The MessagePad says that “No modem is
connected” when my Newton-compatible fax
modem is connected.
If your modem has batteries, make sure they are fresh and
properly installed. Make sure your phone is on the hook.
I can’t seem to solve my eWorld problem.
If you still can’t solve your problem, call the Apple Online
Services Helpline (see your eWorld information for the
number).
302
Chapter 14
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