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Phaser® 8500/8550 Color Printer
1-11
Xerox Support Centre
The Xerox Support Centre is a utility that is installed during printer driver installation. It
appears on the desktop for Windows systems and is placed in the Utilities folder for Mac
systems. It provides a central location for accessing the following information:
■ User manuals and video tutorials
■ Solutions to troubleshooting problems
■ Printer and supplies status
■ Supplies ordering and recycling
■ Answers to frequently asked questions
■ Default printer driver settings (Windows only)
To start the Xerox Support Centre utility:
1. Select one of the following options:
■ Windows: Double-click the Xerox Support Centre icon
on your desktop.
■ Macintosh: Select the Applications folder, select the
Utilities folder, and then double-click Xerox Support
Centre.
2. Select your printer from the Select Printer drop-down list.
- User Guide 1
- Contents 3
- 3 Printing Basics 4
- 4 Print Quality 4
- 6 Troubleshooting 5
- A User Safety 5
- 5 Maintenance 5
- Printer Features 6
- Parts of the Printer 7
- Right Side View 8
- Rear View 8
- Printer Configurations 9
- Standard Features 9
- Available Configurations 10
- Upgrades 10
- Control Panel 11
- Control Panel Features 11
- Control Panel Layout 12
- Menu Map 12
- Information Pages 13
- Sample Pages 13
- Color Sampler Pages 14
- More Information 15
- Resources 15
- Xerox Support Centre 16
- Network Basics 17
- Setting Up the Network 19
- Connecting via USB 20
- TCP/IP and IP Addresses 21
- Enabling DHCP on the Printer 22
- ■ DDNS: Set to ON 23
- Available Drivers 25
- Macintosh OS 9.x 26
- Documents (English Only) 28
- Printing Basics 29
- Overview of Basic Steps 30
- Supported Paper and Media 31
- Paper Usage Guidelines 32
- Paper Storage Guidelines 33
- 8500-008 34
- Loading Paper 36
- 8500-006 37
- 8500-007 37
- 8500-090 38
- 8500-009 38
- 8500-010 39
- 8500-091 40
- 8500-111 40
- 8500-126 41
- 8500-092 44
- 8500-093 44
- 8500-109 45
- 8500-113 45
- 8500-112 45
- Selecting Printing Options 48
- Automatic 2-Sided Printing 52
- Selecting 2-Sided Printing 53
- Manual 2-Sided Printing 54
- Printing Side Two 55
- Printing on Specialty Media 56
- Printing Transparencies 56
- 8500-101 58
- 8500-102 59
- 8500-103 59
- 8500-114 60
- 8500-115 60
- 8500-104 61
- Printing Envelopes 62
- 8500-088 8500-089 62
- 8500-116 66
- 8500-117 66
- 8500-127 67
- Printing Labels 68
- 8500-110 70
- 8500-075 70
- 8500-081 71
- 8500-119 72
- 8500-118 72
- 8500-120 73
- Printing Glossy Paper 74
- 8500-003 77
- Printing Custom Size Paper 80
- Size Range 80
- 8500-106 82
- Print Quality 84
- ■ Adjusting Color on page 4-3 85
- Adjusting Color 86
- Smudges or Smears 88
- Light Stripes Test 89
- Predominate Light Stripes 90
- Colors Are Wrong 91
- Maintenance 92
- Maintenance and Cleaning 93
- Routine Maintenance 93
- 8500-097 93
- 8500-019 94
- 8500-098 94
- 8500-068 97
- 8500-096 100
- 8500-121 100
- 8500-084 101
- 8500-080 101
- 8500-018 101
- 8500-032 102
- 8500-070 102
- 8500-034 102
- 8500-033 103
- 8500-038 103
- Ordering Supplies 105
- Consumables 105
- Routine Maintenance Items 105
- When to Order Supplies 106
- Recycling Supplies 106
- 8500-031 107
- 8500-099 108
- 8500-035 111
- 8500-036 111
- 8500-030 112
- Packing the Printer 113
- Troubleshooting 114
- Clearing Paper Jams 115
- Jam at the Exit 115
- 8500-016 115
- 8500-017 115
- 8500-042 116
- 8500-065 116
- 8500-020 117
- 8500-014 118
- 8500-028 119
- 8500-024 119
- 8500-005 120
- Jam at the Trays 126
- 8500-002 126
- 8500-022 126
- 8500-107 127
- 8500-108 127
- Phaser 8500 131
- PrintingScout Alerts 132
- PhaserSMART Technical Support 132
- Web Links 133
- User Safety 134
- Maintenance Safety 135
- Operational Safety 135
- Printer Location 136
- Printer Clearance 136
- Operational Guidelines 136
- Printing Safety Guidelines 136
- Printer Supplies 136
- Symbols Marked on Product 139
- Numerics 140
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