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20 Chapter 1 Using Apple Remote Desktop
Screen Controlling
Use ARD to control the user’s screen in order to diagnose and hopefully fix the
problem. You may have unlimited control, or a user can grant you temporary guest
access so you can control his or her computer only during troubleshooting.
There are several levels of control available. You can take complete control of the user’s
computer, or you can share control of the keyboard and mouse with the user.
Screen Sharing
If the problem is caused by incorrect actions by the user, share your screen with the
user as you demonstrate the correct way to perform the action.
Using Reports
Use hardware and software reports as diagnostic tools to determine whether the client
computer setup is part of the problem. For example, if a user can’t save his or her work,
the storage report can help you determine whether it’s a disk space issue.
Deploying New Software or Files
If software or configuration settings are part of the problem, use ARD to copy new
configuration files, install packages, or copy other items to client computers.
- Apple Remote Desktop 1
- Administrator’s Guide 1
- Contents 3
- About This Book 5
- Notation Conventions 6
- Preface 7
- About This Book 7
- Using Apple Remote Desktop 9
- 10 Chapter 1 10
- Deploying Software 11
- 12 Chapter 1 12
- Chapter 1 13
- Using Apple Remote Desktop 13
- Taking Inventory 14
- 16 Chapter 1 16
- Housekeeping 17
- Supporting Users 18
- Providing Help Desk Support 19
- Interacting With Students 21
- Finding More Information 23
- Setting Up 25
- Computer 26
- Chapter 2 Setting Up 27 27
- 28 Chapter 2 Setting Up 28
- Chapter 2 Setting Up 29 29
- Chapter 2 Setting Up 31 31
- Chapter 2 Setting Up 33 33
- Chapter 2 Setting Up 35 35
- 36 Chapter 2 Setting Up 36
- Chapter 2 Setting Up 37 37
- Understanding Access Types 38
- 40 Chapter 2 Setting Up 40
- Chapter 2 Setting Up 41 41
- ARD Guest Access 42
- Command-Line ssh Access 42
- Chapter 2 Setting Up 43 43
- OpenWBEM Access 44
- Chapter 2 Setting Up 45 45
- Chapter 2 Setting Up 46 46
- Chapter 2 Setting Up 47 47
- Setting Up the Network 48
- Getting the Best Performance 49
- Maintaining Security 50
- Chapter 2 Setting Up 51 51
- 52 Chapter 2 Setting Up 52
- Administering Computers 53
- Making a New Scanner 56
- Making and Managing Lists 57
- Installing Software Using ARD 58
- • Don’t prompt 61
- Upgrading Software 62
- Copying Files 63
- Copying Using Drag and Drop 64
- Creating Reports 66
- Comparing Software 68
- Auditing Hardware 70
- • Product Name and ID 71
- • Vendor Name and ID 71
- • Device Speed 71
- • Bus Power Amps 71
- • Slot location 72
- • Size, type, and speed 72
- • Slot name 73
- • Vendor’s and device’s IDs 73
- • ROM revision 73
- Changing Report Layout 75
- Exporting Report Information 76
- Maintaining Systems 77
- Emptying the Trash 78
- Setting the Startup Disk 78
- Managing Computers 79
- Opening Files and Folders 80
- Opening Applications 80
- Putting a Computer to Sleep 81
- Waking Up a Computer 81
- Locking a Computer Screen 82
- Unlocking a Computer Screen 82
- Logging Out the Current User 83
- Restarting a Computer 83
- Automating Functions 84
- Scheduled Tasks 86
- Button Definition 87
- UNIX Shell Commands 88
- Interacting With Users 93
- Controlling 94
- Controlling ARD Clients 95
- Controlling VNC Servers 96
- Observing 97
- Forward and 98
- Back buttons 98
- Fit to Window 98
- Observing a Single Computer 99
- Observing Multiple Computers 99
- Sending Messages 100
- Sharing Screens 102
- Reference 105
- ARD Status Icons 106
- TCP and UDP Port Reference 106
- System Overview Report 107
- Storage Report 109
- Memory Report 110
- PCI Cards Report 110
- FireWire Devices Report 111
- USB Devices Report 111
- Network Interfaces Report 111
- PostgreSQL Schema Sample 114
- Appendix A Reference 115 115
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