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7 Interacting with Users
Apple Remote Desktop is a powerful tool for interacting with
computer users across a network. You can interact by
controlling or observing remote screens, text messaging with
remote users, or sharing your screen with others.
This chapter describes Remote Desktop’s user interaction capabilities and gives
complete instructions for using them. You can learn about:
 “Controlling” on page 78
 “Observing” on page 85
 “Sending Messages” on page 92
 “Sharing Screens” on page 93
 “Interacting with Your Apple Remote Desktop Administrator” on page 94
- Apple Remote Desktop 1
- Administrator’s Guide 1
- Contents 3
- Contents 7 7
- 8 Contents 8
- About This Book 9
- Using This Guide 10
- Remote Desktop Help 10
- Using Apple Remote Desktop 13
- Deploying Software 15
- Taking Inventory 18
- Housekeeping 21
- Supporting Users 22
- Providing Help Desk Support 23
- Interacting with Students 25
- Finding More Information 26
- Remote Desktop Main Window 29
- Task Dialogs 31
- Control and Observe Window 32
- Report Window 34
- Changing Report Layout 35
- Configuring Remote Desktop 36
- Interface Tips and Shortcuts 37
- 39 39
- Network Requirements 40
- First Time 41
- Upgrading the Client Software 42
- Method #2—Manual Installation 43
- Disabling the Client Software 47
- Computer Lists 49
- Search column Description 50
- Making a New Scanner 52
- Making and Managing Lists 53
- Editing a Smart Computer List 55
- Administrator Computer 56
- Computer 57
- Access Privileges 59
- Services 62
- Command-Line SSH Access 68
- Setting Up the Network and 71
- Maintaining Security 71
- Wireless Network 72
- Getting the Best Performance 73
- Interacting with Users 77
- Controlling 78
- Control Window Options 79
- Sharing Control with a User 80
- Controlling VNC Servers 82
- VNC Control Options 84
- Observing 85
- Observing a Single Computer 90
- Observing Multiple Computers 91
- Sending Messages 92
- Sharing Screens 93
- Getting Active Task Status 98
- Saving a Task for Later Use 99
- Editing a Saved Task 101
- Upgrading Software 105
- Copying Files 106
- Copy Options 107
- Copying Using Drag and Drop 109
- Creating Reports 111
- Comparing Software 118
- Auditing Hardware 119
- Exporting Report Information 125
- Maintaining Systems 127
- Emptying the Trash 128
- Setting the Startup Disk 128
- Renaming Computers 129
- Synchronizing Computer Time 129
- Setting Computer Audio Volume 130
- Repairing File Permissions 131
- Adding Items to the Dock 131
- Setting Printer Preferences 133
- Managing Computers 135
- Opening Applications 136
- Putting a Computer to Sleep 137
- Waking Up a Computer 138
- Locking a Computer Screen 138
- Unlocking a Computer Screen 139
- Disabling a Computer Screen 140
- Logging Out the Current User 141
- Restarting a Computer 141
- Shutting Down a Computer 142
- UNIX Shell Commands 143
- Built-in Command-Line Tools 147
- Automating Functions 152
- Location 154
- Scheduled Tasks 155
- Icon and Port Reference 161
- List Menu Icons 162
- Task Status Icons 162
- System Status Icons (Basic) 163
- TCP and UDP Port Reference 164
- System Overview Report 165
- Storage Report 168
- USB Devices Report 169
- FireWire Devices Report 169
- Memory Report 169
- PCI Cards Report 169
- Network Interfaces Report 170
- Network Test Report 172
- Application Usage Report 173
- User History Report 173
- AppleScript Remote Desktop 174
- PostgreSQL Schema Sample 180
- Index 183 183
- 184 Index 184
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